Enterprise Helpdesk & Knowledge Base System is a high performance cloud based solution to manage your organizational knowledge.
The system is in use for over 7 years in large organizations serving thousands of users who depends on it everyday.
Customers have imported datasets with volumes in terabytes of structured and un-structured format.
Designed for delivering highest performance even in heavy workloads.
Once submitted the Tickets and Content pass through carefully crafted workflows to ensure high productivity by the Help Desk teams.
Tickets and Contents are attached to multiple classifications that can be maintained by the system admins.
Make use of inverted index search engine to present accurate and fast search results.
We are working on incorporating smart search, based on Artificial Intelligence, for presenting content while a ticket is being created.
A stand-alone instance that can be used at locations where internet is patchy. Automatically syncs with Online systems and keep the KB and Tickets updated.
Limited access to third-party users who are not part of your organisation. Allow your customers to submit tickets directly in the system.
